How to troubleshoot available times that should be unavailable

Appearing available when you should be busy? Here’s how to fix it.

Step 1 – Review your calendar connection

Make sure Calendly is checking the right calendar for conflicts:

1. Go to Settings → Calendar.
2. Check that the calendar or sub-calendar with your events is selected as a calendar to check for conflicts.
3. Confirm your events are marked as "Busy" in your connected calendar.

Step 2 – Check your availability setup

After you review your connected calendars, check your availability settings for your account and your event types.

Schedules in Availability settings

• Make sure the schedule is assigned to the event type.
• Use the Active On dropdown to confirm it's applied to the right events.

Event-type custom hours

• Adjust hours directly in the Availability section of the editor for that event type.
• Note: Date-specific hours here only apply to that one event type.